1. WHEN CAN I EXPECT MY ORDER?
    Orders for in-stock items are generally shipped within 1-2 business days via USPS priority, which usually takes 3-4 business days for orders placed in the United States.

  2. DO YOU OFFER FREE SHIPPING ON INTERNATIONAL ORDERS?
    We do not offer free international shipping at this time.

  3. WHY DID I RECEIVE A BILL FOR TAXES/DUTIES/FEES?
    Some international shipments may require duties, taxes, and customs fees. Please note that the shipping charges on our website do not include these fees, and we have no control over them. We recommend that you contact your local customs office before shipping internationally for additional information on any additional fees that may be levied by your country.

  4. WHAT IS YOUR RETURN POLICY?

    P.MAI stands behind the quality of each of our products and offers a no-fuss return process. We provide free return shipping in the contiguous U.S. We will gladly refund or exchange new, unused merchandise purchased from the P.MAI website within 30 days of purchase.

    Please contact our Customer Experience team at hello@pmaibrand.com to receive a free return shipping label. Note that price adjustments on previous purchases are not offered. We only accept returns that were purchased from the P.MAI website, and not from other retail locations. P.MAI reserves the right to modify its return and exchange policy.